Technical

System Engineer

POSITION SUMMARY:

The Engineer position currently available in our Valley Forge Pa. location is responsible for driving technical service resolution and maintaining high levels of customer satisfaction. Additional responsibilities include providing systems engineering support for company and clients in a 24×7 service organization.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

The principal duties and responsibilities of the Engineer are:

• To act as a lead in customer issue resolution and take ownership of all assigned tickets.
• Act as a mentor to other engineers, as assigned
• Support Managed Hosting clients as assigned
• Participate on rotating shift if required to support Disaster Recovery Testing clients
• Will be on call as needed to support both Managed hosting and Disaster Recovery Clients
• Backup and restore of environments
• Other duties as assigned

JOB REQUIREMENTS:EDUCATION/TRAINING:

• OEM Certifications
  • IBM-AIX or
  • HP-UX

EXPERIENCE/SKILLS:

• 3 - 5 years of IBM-AIX support

or

• 3- 5 years of HP-UX support
• 3 - 5 years of Project Management experience
• 3 - 5 years of system implementations, builds, relocations and enterprise hardware / software upgrades.
• 3 - 5 years of Tivoli installation and support is a bonus
• Multi-vendor Unix experience is a bonus
• 3 years of front line Customer Service is a bonus
• Customer Satisfaction- centric
• Strong Customer Facing Skills

PHYSICAL REQUIREMENTS:

• Ability to lift items in excess of 50 lbs on a routine basis
• Ability to travel as needed to support Manage Hosted and DR clients

AVAILABILITY REQUIREMENTS:

• Available to work rotating shifts as needed
• Available to work on call shifts as needed
• Available to travel locally approximately up to 25% of time

Location: Valley Forge
Compensation: Contingent on experience.
Principals only. Recruiters please don’t contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.

IBM AIX Service Engineer

POSITION SUMMARY:

The IBM-AIX Engineer position currently available in our Valley Forge Pa. location is responsible for driving technical service resolution and maintaining high levels of customer satisfaction. Additional responsibilities include providing systems engineering support for company and clients in a 24×7 service organization.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

The principal duties and responsibilities of the AIX Engineer are:

• To act as a lead in customer issue resolution and take ownership of all assigned tickets.
• Act as a mentor to other engineers, as assigned, and to develop internal certification criteria for cross training.
• Act as a material matter expert for the disciplines outlined below in job requirements
• Support Managed Hosting clients as assigned
• Participate on rotating shift if required to support Disaster Recovery Testing clients
• Will be on call as needed to support both Managed hosting and Disaster Recovery Clients
• Build and maintain
  • VIO servers / LPARS through the HMC
  • NIM server
  • deploy AIX clients
• Backup and restore of environments
• Other duties as assigned

JOB REQUIREMENTS:

EDUCATION/TRAINING:

• OEM Certifications
  • IBM-AIX
  • IBM VIO
  • Tivoli

EXPERIENCE/SKILLS:

• 5 years of IBM-AIX support
• 3 - 5 years of Project Management experience
• 3 - 5 years of system implementations, builds, relocations and enterprise hardware / software upgrades.
• 3 - 5 years of Tivoli installation and support
• Multi-vendor Unix experience is a bonus
• 3 years of front line Customer Service is a bonus
• Customer Satisfaction- centric
• Strong Customer Facing Skills

PHYSICAL REQUIREMENTS:

• Ability to lift items in excess of 50 lbs on a routine basis
• Ability to travel as needed to support Manage Hosted and DR clients

AVAILABILITY REQUIREMENTS:

• Available to work rotating shifts as needed
• Available to work on call shifts as needed
• Available to travel locally approximately up to 25% of time

Location: Valley Forge
Compensation: Contingent on experience.
Principals only. Recruiters please don’t contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.

Windows Administrator and Engineer

Position located in Bethlehem, PA
Position Requirements: Three to Five years of experience working with Microsoft based applications and products. A proven record of completing large development projects on time and with a high degree of quality. An ability to work independently or within a team environment; must be able to work under tight deadlines.
In-depth knowledge to install, support, and administer a wide range of Microsoft based client/server technologies including:

• Windows 2000/2003 Active Directory
• Exchange 2000/2003
• SMS
• SharePoint WSS and SharePoint Server
• DNS
• DHCP
• IIS
• NTFS
• DFS
• BES
• VMware

eNoc Operator / eNoc Support Admin

Position located in Bethlehem or Valley Forge, Pa
Position requirements: The primary responsibility of the e-Noc Operator is to make critical decisions to support business needs and limit impact to client deliverables through the escalation of reported incidents. The e-Noc Operator facilitates timely resolution of requests for assistance and acts as a liaison between the clients and IT support. The e-Noc Operator is challenged to master complex technical concepts and attain the technical skills required to be successful in a continually evolving environment. The e-Noc Operator will use their analytical skills to work with management and support groups to analyze data, define trends and offer solutions.

Essential Skills and Experience:

• Answers, evaluates, and prioritizes incoming telephone, voicemail, email, and in-person requests for assistance from colleagues experiencing issues with hardware, software, networking, and other computer-related technologies.
• Handles problem recognition, research, isolation, communication, resolution and follow-up for routine client issues, escalating more complex issues to appropriate group.
• Logs and tracks calls using internal ticketing systems, maintains history records and related documentation.
• Manage Backup Applications
• 1 -3 years of Help Desk / Support Center experience

Backup Architect / SAN Engineer

Position located in Bethlehem, PA
Position requirements: This dual role position provides “hands-on” oversight of backup technologies used by DBSi internally and externally. This person must be well versed in a myriad of approaches to backup/recovery and be able to articulate the technical and business benefits of each when applied to a specific set of client criteria. The other
hat worn by this position is SAN Engineer. In this role the person requires a strong knowledge of SAN connectivity protocols, storage virtualization techniques, and SAN optimization. We are looking for a self-starter who requires minimal supervision, is goal oriented, has strong planning skills, and thrives within a fast moving mission critical environment. Previous experience and an understanding of high-availability data center environments is a must, as is knowledge of NetApp and EMC storage management tools. The successful candidate will function in a staff capacity with no direct reports at current.

Essential Skills and Experience

• Design, implement, troubleshoot, and administer multiple SAN- attached servers
• Provide design, implementation, troubleshooting, and escalation services for Windows Server Operating systems and Server hardware
• Administer, monitor, and enhance domain services provided by the Network Services team. Those services include: Active Directory domain (OU, Group Policy, delegation, etc), DNS, WINS, DHCP, Exchange 2000, 2003 management, Role and permissions management framework
• Integrate and/or migrate infrastructure systems for new corporate acquisitions or internal consolidations
• Administer, monitor, and enhance various technologies in use by the organization including: VMWare, Citrix and Terminal Services, Unix, Linux, Microsoft Systems Management Server, Microsoft Operations Manager, Web Services (http, ftp, smtp, etc.)
• Assist with conversion of Infrastructure design projects to operational services including documenting and cross-training team members
• Provide escalation support for various IT teams throughout the company for nearly any technology issue including server, network, desktop, account, permission, policy, best-practice, implementation, etc.
• Business Continuity and Business Recovery
• Adhere to corporate information security guidelines and promote information security among coworkers
• Support production, development and QA Storage environments
• Maintain and Improve the consistency of Storage infrastructure.
• Proactive in Storage monitoring and performance across mission critical systems
• Plan, develop & implement automated solutions to simplify growth & management of Production. systems for Operations
• Follow change control policies
• Take responsibility for project tasks
• 3-5 yr of experience designing and deploying enterprise SAN infrastructures using multiple SAN Protocols