Managed Services
DBSi Exceed Tier 4 Uptime Over The Past 10 Years
DBSi has successfully delivered 99.99998% overall uptime availability for data center facility operations over the past ten (10) years far exceeding the uptime of Tier 4 like facilities (99.99). This uptime percentage equates to only 85 minutes of “scheduled and unscheduled” downtime since 1999. A Tier 4 data center would expect 480 minutes of downtime during that same period. The metric includes both operational data center facilities – Bethlehem and Valley Forge and relates to all data centers within these facilities which include three in Bethlehem and seven in Valley Forge.
The longest uninterrupted uptime was 9 years 5 months at Bethlehem. DBSi required scheduled downtime (December 2008) to replace an aging UPS infrastructure. The new replacement UPS infrastructure allows for future upgrades and/or replacements without any downtime. Recently, April 2009, DBSi had an unscheduled generator power transfer failure affecting a new data center room weeks after commissioning. Power was lost for 29 minutes until the problem was identified and power safely restored. The Root Cause Analysis (RCA) found there was a monitoring sensor installed backwards during manufacturing by the switch gear manufacturer that was not identified during the commissioning process and reported a false status. Expanded inspection steps have been added to our best practices during commissioning to avoid this in the future.
This track record does not come by just good designs or chance. Unlike many competitors, DBSi owns and operates its data centers. Why is this important? DBSi can perform upgrades, enhancements and maintenance immediately without having to justify work to a landlord and waiting weeks or months for either approval or disapproval. Extensive Standard Operating Procedures and Work Instructions guide day-to-day operations along with outstanding facilities support staff.
About DBSi
DBSi is the leading regional provider of high availability hosting, disaster recovery, and data center services. Headquartered in Bethlehem, Pennsylvania, the company’s services are based on flexible, cost effective solutions tailored to the specific needs of its clients. DBSi has provided customized solutions to mid-sized and Fortune 500 corporations around the world for over twenty-eight years and offers the personal care and attention companies expect while providing enterprise level infrastructure and expertise. DBSi owns and operates multiple hosting and advanced technology recovery centers which also contains over 500 seats for workspace recovery; and through its high-speed fiber optic networks provides seamless connectivity between its facilities, clients and the world. For more information go to http://www.dbsintl.com.
DBSi Press Contact
Tammy Winterfeld
(610) 691-8811
twinterfeld@dbsintl.com DSi, Inc. product or service names are registered trademarks or trademarks of DBSi, Inc. All other trademarks or registered trademarks belong to their respective companies.
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