DBSi ~ Managed Hosting, Disaster Recovery, Data Center Services

SAP Solution Monitoring

DBSi starts with SAP’s industry-standard set of monitoring and support technologies: CCMS, GRMG, CCMSPING, DBACOCKPIT, ALM, CPH, Solution Manager, and others.  Our developers - SAP alumni with credits in developing the CCMS and GRMG technologies - extend these tools even further, into a state-of-the-art suite which addresses both proactive monitoring and analysis.

The foundation of our monitoring infrastructure is cemented with CCMS enhancements for:

• Automatic provisioning for 100% monitoring coverage
• Automatic auditing and validation for reliability
• Scalability and performance for faster alerting and streamlined support
• Smart alert routing and ticketing integration

Fast resolution of alerts and tickets is supported through a comprehensive toolset - fondly referred to as Bionic Basis^TM. This tool integrates Basis administrator needs: our exclusive knowledge base, detailed landscape information, change history, process documentation, and our seamless, fully-auditable system logon tools. 

Monitoring data supports every aspect of DBSi business processes including change management, incident management and SLA triggers and reporting.  Our monitoring data also supports innovative proactive services such as DBSi’s exclusive Best Practices Compliance reports:

• Capture of lessons learned in every client environment so that the same bug never strikes twice
• Configuration Snapshots, which enable detailed comparisons between the configuration of your Development, QA and Production environments to ensure consistency

Our mission is to provide a platform of applications and automation that statistically eliminates human error; empowers and optimize the support provided by our Basis administrators; and improves client visibility into DBSi’s services.

To learn more please contact DBSi at 610 691-8811 or e-mail us.